Contact us
A real person answers these. If something has gone wrong, please tell us before you tell anybody else, because we would like the chance to put it right.
If this is urgent and medical, do not email us
We are not a clinical service and we cannot answer medical questions. If you are worried about your pregnancy or your health, contact your midwife, your GP or your maternity unit. In an emergency, call 999 or go to your nearest accident and emergency department.
Member support
Anything about your account, your scans not showing, a Hearts problem, an offer that did not arrive, or a bug you have found.
Email: [email protected]
It helps enormously if you tell us the email address on your account, which phone you are using, and roughly when it happened. Please never send us your password.
Your data
Requests for a copy of your data, corrections, erasure, objections, or anything else about how we handle your information.
Email: [email protected]
Post: Data Protection, WTTW Retail Ltd, Victoria Works, Woodhead Road, Holmfirth, England, HD9 2PR
Two of these you can do yourself, right now, without waiting for us. Inside the app, open Privacy and permissions: ask for your data sends us the request in one tap, and leave withdraws your health data consent immediately and closes your account. Our privacy policy explains what happens next.
We reply to data requests within one month.
Scans, bookings and clinics
Booking a scan, changing an appointment, or anything about a visit to a clinic is handled by the clinic itself, not by us.
- Find your nearest clinic and its own contact details on our clinic finder
- Browse the full network at windowtothewomb.co.uk
Press, partnerships and everything else
Email: [email protected] and put the subject in the subject line.
[NEEDS DAN: if press, partnership or commercial enquiries should go to a different inbox, give the address and it will replace this line. Also confirm whether a phone number and staffed hours should be published here. App Review sometimes looks for one, and the ICO expects a data protection contact that is genuinely monitored.]
Our details
| Detail | Information |
|---|---|
| Company | WTTW Retail Ltd |
| Registered address | Victoria Works, Woodhead Road, Holmfirth, England, HD9 2PR |
| Company number | 13438144 |
| ICO registration | ZA167524 |
If you are not happy with how we have handled your data you can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.